SKMSwitchblade Knives Makers
account & orders account & orders forum web forum help desk help desk contact us contact us Shopping Bag
home page / help desk / what is your return/reship policy? Your Shopping Bag Shopping Bag
Warning: we do not sell knives to people under 21 years of age!
  Italian Stiletto
  Lever Lock
  Front Opening
  Italian Pick Lock
  Key Ring
  Pull Back
  New Age Autos
  Sporting & Throwing
  Low-cost Switchblades
  Oil stones, T-Shirts & Mugs
  Accessories
  Do It Yourself
  Diving & Fishing
 
Help Desk «go back
 

What is your return/reship policy?

Return policy: you can return the item without explanation within 14 days from the date of purchase (Italian law: art. 13, par. 2, and art. 14).
Cancellation policy: an order can ben cancelled within 24 hours from when you submitted it.

If your package gets seized by customs (this is a problem mainly for USA customers), we can reship it, providing you send us the confiscation notice you received. You can send the confiscation notice either by:
  • FAX: +39 0427 701793
  • Regular mail: SKM of Maniago, Italy - Via Colle, 103 - 30085 Maniago PN - Italy
  • E-mail: support@skm.to - You can attach a scan of the seizure notice in a common image format (JPEG or GIF are recommended because files are smaller, but also others will do)


Please note that if the package is seized a second time, we won't reship it again. In any case we won't refund money or credit back your credit card in case of seizure.

You should also be aware that US customs will only seize the package and send you a seizure letter. You won't be arrested or such.
 
 
Buy on Line: VISA - Master Card - American Express  
account & orders account & orders web forum web forum help desk help desk eur 1.00 brochure eur 1.00 brochure contact us contact us shopping bag shopping bag


(c) Copyright 1996-2013 SKM - Maniago, Italy